Privacy Policy

1. Data Controller

AI WEN S.R.L. Semplificata
Via Sant'Antonino 34/R, 50123 Firenze (FI), Italy
P.IVA / Codice Fiscale: 07265720487
PEC: aiwen@pec.buffetti.it
Phone: +39 055 290010
Legal Representative: Cao Wen

2. Data We Collect

We may collect the following categories of personal data:

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds under Article 6 GDPR:

• Consent — for analytics cookies, marketing cookies, and newsletter subscriptions (Art. 6(1)(a))
• Contractual necessity — to process your reservation or respond to your inquiry (Art. 6(1)(b))
• Legitimate interest — to improve our website, ensure security, and analyze aggregated usage patterns (Art. 6(1)(f))
• Legal obligation — to comply with tax, accounting, or regulatory requirements (Art. 6(1)(c))

4. How We Use Your Data

• To process and confirm table reservations
• To respond to inquiries received via phone, email, or WhatsApp
• To analyze website traffic and improve user experience (via Google Analytics)
• To display the website in your preferred language (via Weglot)
• To show relevant advertising on Google and social platforms (with your consent)
• To comply with legal and regulatory obligations

5. Data Sharing & Third Parties

We may share your data with the following categories of service providers, all acting as data processors under GDPR:

Where data is transferred outside the EEA (to the USA), transfers are safeguarded by Standard Contractual Clauses (SCCs) pursuant to Article 46(2)(c) GDPR. We do not sell your personal data to any third party.

6. Data Retention

• Reservation data: retained for up to 12 months after your visit, or longer if required for legal/accounting purposes
• Contact inquiries: retained for up to 12 months from the last interaction
• Analytics data: anonymized and retained for up to 14 months (Google Analytics default)
• Cookie data: see our Cookie Policy for specific durations

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Withdraw consent — at any time, without affecting prior processing

To exercise any of these rights, contact us at aiwen@pec.buffetti.it or by phone at +39 055 290010.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la Protezione dei Dati Personali) at www.garanteprivacy.it.

8. Cookies

Our website uses cookies and similar technologies. For detailed information about the types of cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. Our website uses HTTPS encryption for all data in transit. Access to personal data is restricted to authorized personnel only.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

For any questions regarding this Privacy Policy, contact us at aiwen@pec.buffetti.it.